Night Manager

3 weeks ago

St Helens, St. Helens, United Kingdom Mercure Haydock Park Hotel Full time
Job Opportunity at Mercure Haydock Park Hotel

We are seeking a highly skilled and experienced Night Manager to join our team at Mercure Haydock Park Hotel. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.

Key Responsibilities:
  • Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends to drive continuous improvement.
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Represent the senior managers in their absence, taking full responsibility of the hotel and ensuring that Team Members have current knowledge of hotel products, services, pricing, and policies.
  • Conduct monthly communication meetings and produce minutes, as well as conduct Health and Safety Checks and Night Walks.
Requirements:
  • Experience in Front Office within the hotel, leisure, or retail sector.
  • Competent level of IT proficiency.
  • Good communication and excellent grooming standards.
  • Ability to work morning, afternoon/evening, and weekends.
  • Deliver exceptional customer experiences all the time.
About Us:

Mercure Haydock Park Hotel is a 4-star hotel surrounded by beautiful grounds, with 135 bedrooms, including luxurious décor and comfortable Standard, elegant Superior rooms, and Suites. We offer a range of amenities, including a Bistro-style meal and contemporary European cuisine, a Lounge and Conservatory bar, and an Otium Leisure Club with a heated indoor pool, sauna, fitness room, and steam bath.

We pride ourselves on ensuring that our staff are rewarded and recognized for their hard work, commitments, and long service. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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