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Customer Service Administrator

2 months ago

Glasgow, Glasgow City, United Kingdom Search Full time

We are seeking a skilled Customer Service Administrator to join our Bereavement Team at one of the UK's leading banking groups. As a Remote Customer Service Representative, you will play a crucial role in supporting customers with the finalization of their estates after a bereavement.

This is a 6-month contract, with the possibility of extension based on performance. You will work remotely, with occasional on-site visits to our banking hubs. The working hours are Monday to Friday, 9am to 5pm, with a competitive hourly rate of £12.09 and an attractive holiday allowance of 39.5 days per year.

As a Bereavement Support Specialist, you will be responsible for:

  • Providing exceptional customer service and support
  • Scanning and verifying documentation
  • Processing legal paperwork and death certificates
  • Closing accounts and making payments
  • Assisting with Inheritance Tax queries
  • Offering full administrative support
  • Handling general enquiries regarding estates and closures

To succeed in this role, you will need:

  • Excellent attention to detail
  • First-class communication skills
  • Experience working in a sensitive or empathetic manner
  • Ability to manage your workload effectively
  • Initiative and self-motivation

Please note that you will be required to pass a credit check and a full criminal and Disclosure Scotland check.