Claims Operations Director

4 weeks ago

Colchester, Essex, United Kingdom Massenhove Recruitment Ltd Full time
Job Title: Claims Operations Lead

Job Summary

We are seeking a highly motivated and skilled Claims Operations Lead to join our team at Massenhove Recruitment Ltd. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department.

Key Responsibilities

  • Support the leadership and management of the claims team to deliver exceptional customer service.
  • Identify areas for process improvements and implement changes to increase efficiency and reduce costs.
  • Address operational issues promptly to maintain smooth workflow.
  • Assist the Head of Operations in formulating and implementing operational strategies.
  • Ensure timely, effective, and accurate handling of day-to-day work activity, processes, and referrals.
  • Utilize data analytics to identify trends, forecast needs, and make informed decisions.
  • Maintain strong relationships with key clients, stakeholders, and partners.
  • Collaborate with the technology team to leverage technology for process optimization.
  • Effectively use data and analytics to problem solve and drive improvement.
  • Assist in operational duties when the Head of Operations is on annual leave.
  • Document and maintain training materials, guidelines, process workflows, service levels, procedures, controls, and operational metrics.

Requirements and Capability

  • Broad experience working within a claims management company with a strong understanding of associated claims processes, procedures, and systems.
  • Proven experience in a leadership position, managing and developing a team.
  • Ability to accomplish tasks in a dynamic environment with an aptitude for analysing data and making practical and forward-looking decisions.
  • Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
  • Experience working on cross-functional teams, collaborating, actively participating, and delivering solutions.
  • The ability to identify and escalate issues that could present challenges to a project or the organisation.
  • Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross-functional relationships and partnerships.
  • Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.

Experience

  • Claims Management: 3 years (preferred)
  • Analysis skills: 1 year (preferred)
  • Conflict management: 3 years (preferred)

Work Location

In person

Equal Opportunities

Massenhove Recruitment Ltd is committed to a diverse workforce and as such recruits from a wide available pool of talent, with the hiring, assessment, and selection process being fair, free from bias, and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

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