Claims Specialist

1 month ago


Colchester, Essex, United Kingdom Howden Group Holdings Full time

About the Role

Howden is a collective – a group of talented and passionate people all around the world. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team.

As a Claims Specialist, you will be responsible for the pro-active management of all claims from cradle to grave, ensuring a high level of professional advice is given to clients at all times.

Key Responsibilities

  • Cradle to Grave handling of a claims portfolio for selected Howden corporate clients.
  • To provide assistance and advice on large or complex transit losses and investigate any case law/relevant facts for satisfactory settlement and conclusion.
  • Monitoring and analysis of claim trends to be discussed and reviewed with Risk Management.
  • Building and developing close working relationships at a senior level with each of our partners, including Insurers and Loss Adjusters.
  • Maintaining an open 'early warning' culture to identify and address issues/potential E&O's early on.
  • Effective communication throughout the team and sharing all relevant information with the Claims Director, Account Executives Corporate Client team.
  • Interaction with new business teams to secure new clients with a focus on our 'Excellence in Claims' offering.
  • Keeping up-to-date with new products and markets.
  • Training and Mentoring with the team and wider Claims Division.
  • Producing claims reports for best policy presentation prior to renewals and attending client meetings as required.

About You

  • Working knowledge of all main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Minimum 5 years' experience in a similar role.
  • Cross-class product experience is desirable for this role.
  • Responsible for own personal development and keeping own knowledge up to date by e-learning, in-house courses, and studying for professional qualifications.

What We Offer

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.



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