Insurance Claims Specialist

1 month ago


Colchester, Essex, United Kingdom Hiscox Full time

Embark on a rewarding career as an Insurance Claims Specialist at Hiscox, a leading brand in the insurance market. We offer a competitive salary of £25,000 - £35,000 per annum.

About Us

Hiscox UK is a pioneering company recognised for setting standards in the insurance industry. Our diverse customer base includes individuals and companies with unique needs, which we cater to with specialist insurance solutions.

We're looking for service-oriented individuals who can deliver world-class customer service daily, applying our claims philosophy. As an Insurance Claims Specialist, you'll handle a high volume of telephone calls from policyholders, brokers, and other experts on new and existing claims.

Key Responsibilities:
  • Taking claim notifications over the phone directly from customers and progressing their claim in the most appropriate manner
  • Reviewing and confirming Hiscox's policy coverage position
  • Validating, negotiating, and settling claims fairly and proactively
  • Demonstrating excellent file handling and claims management through proactive portfolio management
  • Working unsupervised and showing initiative in your claims handling approach
About the Role

This is an exciting opportunity to join a dynamic team where you'll enjoy a fast-paced environment with a high level of autonomy. You'll have the opportunity to work unsupervised, show initiative, and contribute to the continuous improvement of our claims service.

Requirements:
  • Experience within insurance and/or claims
  • An excellent telephone manner
  • A team player, able to collaborate when volumes are high without compromising service
  • Outstanding communication skills – face-to-face, written, and telephone
  • Highly results-driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical
What We Offer

We have introduced hybrid working to encourage a healthy work-life balance. The successful candidate will be in the office up to 3 days per week in either our Colchester or York office.



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