Claims Advisor Specialist

1 day ago


Colchester, Essex, United Kingdom Hiscox Full time

Delivering World-Class Customer Service

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We're looking for a skilled Claims Advisor Specialist to join our UK Property Claims team, providing exceptional customer service and promoting a continuous improvement culture. As a specialist in claims handling, you'll work closely with our team to deliver a superior customer experience.

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Your key responsibilities will include:

  • Handling claim notifications over the phone directly from customers and progressing their claim in the most appropriate manner
  • Reviewing and confirming policy coverage position
  • Validating, negotiating, and settling claims fairly and proactively
  • Demonstrating excellent file handling and claims management skills

The ideal candidate will have experience within Insurance and/or claims, excellent communication skills, and a strong focus on results. Hybrid working style with a minimum of 2 days a week in the office and additional days for training and team meetings as required. Salary: £28,000 - £38,000 per annum (dependent on experience). Benefits include hybrid working, pension scheme, and opportunities for personal and technical development.



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