Operations Director

4 weeks ago


Colchester, Essex, United Kingdom Massenhove Recruitment Limited Full time

Job Brief

This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department.

Key Responsibilities

  • Supporting the leadership and management of the claims team to deliver exceptional customer service.
  • Help identify areas for process improvements and implement changes to increase efficiency and reduce costs.
  • Identify and address operational issues promptly to maintain smooth workflow.
  • Assist the Head of Operations in formulating and implementing operational strategies.
  • Ensuring timely, effective, and accurate handling of day-to-day work activity, processes, and referrals to ensure accuracy and efficiency.

About the Role

This role requires a strategic thinker with strong leadership skills and a deep understanding of claims processing and operational management. You will find a supportive team environment that fosters growth and learning. We will help mentor and guide you to reach your full potential, with the opportunity to progress your career.


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