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Operational Director
2 months ago
We are seeking an experienced General Manager to lead our high footfall venue in Colchester, operating within the family entertainment sector of the leisure industry. As a leader, you will be responsible for delivering exceptional customer service and ensuring the business consistently meets its performance targets.
The successful candidate will have at least 5 years' experience as a hands-on General Manager in a fast-paced £2m+ turnover leisure, hospitality or retail business, with a proven track record of optimising sales and performance of a business unit including a significant hospitality offering.
Key responsibilities include:
- Leading a team of 40 colleagues, developing and progressing them through coaching and training
- Creating positive energy with a can-do attitude and compassionate approach to leadership
- Driving exceptional guest feedback and NPS scores through continuous improvement initiatives
The role offers a highly competitive basic salary of 50K, quarterly bonus, and potentially lucrative annual outperformance bonus that can take the OTE to 70K+. Benefits include life assurance, enhanced pension plan, 5 weeks holiday, and save as you earn scheme with opportunities for training and development.
