Optics Industry Manager
20 hours ago
We are seeking a highly skilled Product Support Manager to join our growing team in Europe. In this role, you will be responsible for managing the Product Support Team, comprising Sales and Applications Engineers, to ensure high levels of customer satisfaction and operational effectiveness.
Key Responsibilities- Schedule Team Members: Schedule team members to provide comprehensive support via phone, email, and chat, guiding them through complex technical inquiries and collaborating with sales and marketing to identify customer needs.
- Define Key Performance Indicators: Define key performance indicators to monitor progress and participate in events that showcase our amazing products.
- Degree in engineering, physics, mathematics, or a related hard science
- Minimum of three (3) years' experience in technical sales and/or product support
- Proficiency in optical engineering concepts; optics industry experience preferred but not essential
- Proven leadership skills to build and manage effective, diverse teams
- Fluent in English; additional language skills preferred
- Estimated salary: £65,000 per year based on UK standards
- Company pension scheme
- Private medical and dental insurance
- Cycle to work scheme
- Subsidised gym membership
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