Strategic Account Director

5 days ago

London, Greater London, United Kingdom SECURITAS SECURITY SERVICES Full time
Job Opportunity

We are seeking a dynamic and strategic National Account Director to play a pivotal role in delivering operational excellence across the UK and Ireland.

This role is instrumental in advising and supporting our clients, helping them realize their potential with Securitas. You will be responsible for articulating the benefits of our services across security, fire, and safety, ensuring that our clients achieve their business goals.

The National Account Director will be the key relationship manager, working closely with client partners to develop strong, long-lasting relationships. This includes managing projects, negotiating agreements, and coordinating teams with a strong focus on security operations.

Key Responsibilities:
  • Lead and advise clients on operational compliance while adding value across the security, fire, and safety categories.
  • Propose and implement industry best practices and innovative solutions to enhance client services.
  • Secure long-term business relationships with clients, fostering mutual development.
  • Provide total account support to maximize customer satisfaction and identify opportunities for productivity and efficiency savings.
  • Understand the financial and legal requirements of the account, ensuring contract compliance.
  • Present clients with professional and coherent management information (MI) statistics on account performance.
  • Drive consistent operational excellence by fostering effective working relationships across the account team.
  • Align Securitas business standards with client policies and procedures to enhance consistency across the portfolio.
  • Partner with Securitas support functions to deliver unparalleled shared services in the industry.
  • Manage and support Security Specialists and Branch Managers to ensure strong customer relationships and operational excellence.
  • Coordinate and project manage client activities across Fire, Health & Safety, and Security & Technology categories.
  • Ensure financial compliance across the account, managing hours worked versus scheduled and contracted hours.
Essential Skills:
  • Strong organizational awareness, including industry, competitor, and product/service knowledge.
  • Account planning and analysis skills with a focus on driving efficiencies.
  • Exceptional consulting, negotiating, and relationship-building abilities.
  • Proven influence and project management skills.
  • Initiative, creativity, and a high-performance culture mindset.
Minimum Requirements:
  • Valid driving license and willingness to travel.
  • Commitment to ongoing formal training and development.
  • Excellent PC literacy and previous management experience.
Desirable:
  • Formal management qualification and evidence of further education.
  • Experience in commercial account development.
  • Previous experience in training and developing staff.

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