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Desktop Support Specialist

2 months ago

Hertfordshire, United Kingdom Iron Systems Full time
Job Title: Desktop Support Specialist

At Iron Systems, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring that our users have a seamless and productive experience.

Responsibilities:
  • Manage desktop devices, including hardware, software, and connectivity issues, to ensure prompt resolution.
  • Provide expert-level support for Windows 7 OS, including troubleshooting, maintenance, and optimization.
  • Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Ensure that each desktop device is installed with the appropriate desktop image and that security profiles and anti-virus software are up-to-date.
  • Provide VIP support for desk-side issues and serve as the primary point of contact for IT-related issues at our sites.
Requirements:
  • Proven experience with Windows 7 OS and a strong understanding of desktop support principles.
  • Knowledge of AD, smart hands, and feet support, as well as experience with Service management tools, such as ServiceNow.
  • Excellent expertise in EUC tools, remote support tools, MS Office, and Outlook.
  • Awareness of ITIL processes, including Incident, Change, Problem, and Service Request management.
  • Associate degree or equivalent in electronics or a related field, with a Bachelor's degree preferred.