Global Travel Operations Coordinator

3 days ago


Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

**Company Overview:**

Northern Marine, a leading provider of marine travel services, is seeking a highly skilled 24/7 Travel Consultant Remote to join our team.

**Job Description:**

We are looking for an experienced and customer-focused professional to coordinate the provision of comprehensive travel services 24/7. As a key member of our operations team, you will be responsible for delivering timely and qualitative travel services outside of core office hours, including weekends and bank holidays.

You will provide support to travellers in urgent or emergency travel situations, collaborate with other operations divisions to support handovers and ongoing customer requests, and improve overall service quality by providing consistent quality service.

Key Responsibilities:

  • Coordinate and book all travel reservations for customers via email, telephone, or our technology products.
  • Book business travel arrangements within client policy and preferences.
  • Find creative solutions for travellers in urgent travel circumstances.
  • Communicate constantly with customers waiting for solutions.
  • Complete handovers to ensure seamless customer experiences.
  • Develop client and internal relationships with effective communication skills.
  • Study and learn general knowledge of all customers and their requirements.
  • Maintain sound administrative practices.
  • Action the Emergency Response Procedure when critical travel incidents occur.
  • Provide quality and efficient service that leads to positive customer feedback.

Candidate Requirements:

  • Educated to HND level or equivalent experience.
  • Demonstrable track record in business travel operations.
  • Extensive knowledge and experience of GDS systems like Amadeus, Sabre, or Galileo.
  • Demonstrable experience in the travel industry, with focus on marine and offshore travel, or complex international corporate travel.
  • Comprehensive understanding of global geography and international destinations to support client interactions and managing complex itineraries.
  • Proficient in conflict resolution with an ability to handle customer disputes and challenging circumstances effectively.
  • Excellent interpersonal skills.
  • Extensive experience using MS office tools including Outlook and Excel.

Salary: The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.



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