Global Travel Coordinator

3 weeks ago


Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

Job Summary

The 24/7 Travel Consultant role is a customer-focused position that requires coordinating the accurate, timely, and qualitative provision of a fully comprehensive travel service. The purpose of this role is to deliver timely provision of travel service outside of core office hours, including weekends and bank holidays, and provide support to travellers in urgent or emergency travel situations.

Key Responsibilities

  • Quality OOH service is critical to retaining customers. A proficient travel consultant with the ability to adapt to any customer according to their policy and preferences and style of communication is required for the success of the OOH service.
  • Coordinate and book all travel reservations for any customer by email, telephone, or technology products used by customers.
  • Book all business travel arrangements within client policy and preferences.
  • Find creative solutions for travellers in urgent travel circumstances.
  • Communicate constantly with customers who have made contact and are waiting for solutions.
  • Complete handovers to ensure a seamless customer experience.
  • Develop client and internal relationships with effective communication skills.
  • Study and learn general knowledge of all customers and their requirements.
  • Maintain sound administrative practices.
  • Action the Emergency Response Procedure when critical travel incidents occur.
  • Provide quality and efficient service that leads to positive customer feedback.

Candidate Requirements

Essential

  • Educated to HND level or equivalent experience.
  • Demonstrable track record in business travel operations.
  • Extensive knowledge and experience of GDS systems like Amadeus, Sabre, or Galileo.
  • Demonstrable experience in the travel industry, with focus on marine and offshore travel, or complex international corporate travel.
  • Comprehensive understanding of global geography and international destinations to support client interactions and managing complex itineraries.
  • Proficient in conflict resolution with an ability to handle customer disputes and challenging circumstances effectively.
  • Excellent interpersonal skills.
  • Extensive experience using MS office tools including Outlook and Excel.


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Travel Service ExcellenceThe 24/7 Travel Consultant role is a customer-centric position that requires delivering timely and qualitative travel services outside of core office hours. Key responsibilities include:Providing support to travellers in urgent or emergency travel situations.Collaborating with other operations divisions to support handovers and...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe 24/7 Travel Consultant role is a customer-focused position that requires coordinating the accurate, timely, and qualitative provision of a fully comprehensive travel service 24/7. This role involves delivering timely provision of travel service outside of core office hours, including weekends and bank holidays, to support travellers in urgent...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Senior Travel ConsultantThe Senior Travel Consultant is a pivotal role at Northern Marine, embodying our customer-centric culture by providing unparalleled care and customer service. Building on the foundation of our Travel Consultant position, this role creates exceptional customer experiences. The efficient utilisation of communication methods and travel...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Senior Travel Consultant role at Northern Marine represents the pinnacle of customer service excellence. As a seasoned travel expert, you will be responsible for delivering exceptional travel experiences that meet the complex needs of our clients. With a strong focus on customer-centricity, you will leverage your expertise in marine and...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Marine Personnel Coordinator will be responsible for managing and coordinating the crewing process for Northern Marine, ensuring that all crew members are properly managed and that all regulatory requirements are met.Key ResponsibilitiesSupport communications between seafarers and the team, ensuring that all queries are managed and resolved in...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Senior Account Manager Job DescriptionThe Senior Account Manager will be responsible for managing and growing a global portfolio of clients, demonstrating a global mindset and cross-cultural competence.Key Responsibilities:Develop a deep understanding of client goals and develop the ability to anticipate needs.Pro-actively service, support, and provide...

  • Marine Crew Manager

    3 weeks ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Marine Personnel Coordinator is responsible for the effective management of crew welfare, safety, and compliance. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesSupport seafarers and the team in managing queries and resolving issues in a timely manner.Participate...

  • Marine Crew Manager

    4 weeks ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Marine Personnel CoordinatorWe are seeking a highly skilled and experienced Marine Personnel Coordinator to join our team at Northern Marine. As a key member of our crewing department, you will be responsible for providing exceptional support to our seafarers and ensuring the smooth operation of our crew management processes.Key...

  • Marine Crew Manager

    2 months ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Marine Personnel CoordinatorWe are seeking a highly skilled and experienced Marine Personnel Coordinator to join our team at Northern Marine. As a key member of our crewing department, you will be responsible for providing exceptional support to our seafarers and ensuring the smooth operation of our crew management processes.Key...

  • Marine Crew Manager

    4 weeks ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Marine Personnel CoordinatorWe are seeking a highly skilled and experienced Marine Personnel Coordinator to join our team at Northern Marine. As a key member of our crewing department, you will be responsible for providing exceptional support to our seafarers and ensuring the smooth operation of our crew management processes.Key...

  • Marine Crew Manager

    2 months ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Marine Personnel CoordinatorWe are seeking a highly skilled and experienced Marine Personnel Coordinator to join our team at Northern Marine. As a key member of our crewing department, you will be responsible for providing exceptional support to our seafarers and ensuring the smooth operation of our crew management processes.Key...

  • Marine Crew Manager

    3 weeks ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Marine Personnel Coordinator will be responsible for managing and coordinating the crewing operations for Northern Marine. This includes supporting communications between seafarers and the team, ensuring that all queries are managed and resolved in a timely manner.Key ResponsibilitiesSupport and participate in regular internal and client...

  • Marine Crew Manager

    3 weeks ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Marine Personnel Coordinator plays a vital role in the crew management process, ensuring the smooth operation of our seafarers and adherence to safety, compliance, and regulatory requirements.Key ResponsibilitiesSupport effective communication between seafarers and the team, resolving queries in a timely manner.Participate in regular internal...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Senior Account Manager will be responsible for managing and growing a portfolio of national and international clients. This role requires a global mindset and cross-cultural competence.Key ResponsibilitiesDevelop an in-depth understanding of client and customer goals, developing the ability to anticipate needs.Pro-actively service, support,...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Marine Personnel Coordinator is responsible for the overall management of crew personnel, ensuring that all crew-related tasks are completed efficiently and effectively. This role requires strong communication and interpersonal skills, as well as the ability to manage multiple priorities and work independently.Key ResponsibilitiesSupport...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Senior Account ManagerJob Summary:The Senior Account Manager will be responsible for managing and growing a portfolio of national and international clients. This role requires a global mindset and cross-cultural competence.Key Responsibilities:Develop an in-depth understanding of client and customer goals, developing the ability to anticipate...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryThe Senior Account Manager will be responsible for managing and growing a portfolio of national and international clients. This role requires a global mindset and cross-cultural competence.Key ResponsibilitiesDevelop an in-depth understanding of client and customer goals, developing the ability to anticipate needs.Pro-actively service, support,...

  • Senior Account Manager

    2 months ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Senior Account ManagerJob Summary:We are seeking a highly skilled Senior Account Manager to join our team at Northern Marine. As a Senior Account Manager, you will be responsible for managing and growing a portfolio of national and international clients, demonstrating a global mindset and cross-cultural competence.Key Responsibilities:Develop an...

  • Senior Account Manager

    2 months ago


    Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job Title: Senior Account ManagerJob Summary:We are seeking a highly skilled Senior Account Manager to join our team at Northern Marine. As a Senior Account Manager, you will be responsible for managing and growing a portfolio of national and international clients, demonstrating a global mindset and cross-cultural competence.Key Responsibilities:Develop an...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job SummaryNorthern Marine is seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing and growing a portfolio of national and international clients.Key ResponsibilitiesDevelop an in-depth understanding of client and customer goals, developing the ability to anticipate...