Marine Crew Manager
3 weeks ago
Job Summary
The Marine Personnel Coordinator is responsible for the effective management of crew welfare, safety, and compliance. This role requires strong organizational skills, attention to detail, and excellent communication abilities.
Key Responsibilities
- Support seafarers and the team in managing queries and resolving issues in a timely manner.
- Participate in internal and client audits to ensure compliance with regulations.
- Liaise with the Marine Personnel Specialist to coordinate crew changes and manage office visits.
- Coordinate crew induction and offboarding processes, ensuring a smooth transition for new joiners and leavers.
- Support the Marine Personnel Specialist with disciplinary matters, KPIs, and SLAs.
- Manage the COMPAS crew database, ensuring accuracy and timeliness.
- Coordinate payroll matters for seafarers, liaising with global offices for prompt and accurate payment.
- Monitor and analyze training plans to ensure crews are competent and up-to-date with regulations and best practices.
- Support the delivery of STCW training and communication to seafarers.
- Strong knowledge of ISM, STCW, and MLC requirements.
Candidate Requirements
Essential
- Broad experience in marine crewing, managing a large pool of global seafarers.
- Demonstrable experience in problem resolution and customer service.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and strong organizational skills.
- Knowledge of maritime regulations and industry best practice.
- Understanding of offshore crewing practice and ISM code, MLC, and STCW.
- Awareness of crew managing systems, including COMPAS.
- Ability to work independently and as part of a team.
- Strong understanding of GDPR and ISO standards.
- Proficient in MS office packages.
Desirable
- University Degree in HR or General Business.
- Previous experience working in seagoing HR for a ship management company.
- Shipping HR related legislation; STCW, MLC.
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