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Mortgage Operations Leadership Position

2 months ago

Epsom, Surrey, United Kingdom Family Radio Full time
Role Overview

We are seeking an experienced Head of Central Operations to lead our Business Development team.

Reporting to the Director of Business Development, this role requires a strong leader with expertise in managing complex in-life mortgage and savings operations, lifetime mortgage customer relationships, vulnerable customer support, and complaints resolution.

Key Responsibilities
  1. Develop and implement operational strategies to drive business growth and efficiency.
  2. Lead a team of operations managers to ensure seamless customer experiences.
  3. Foster strong relationships with stakeholders to inform business decisions.
  4. Collaborate with cross-functional teams to resolve customer complaints and issues.
  5. Analyse business performance data to inform strategic decisions.
Requirements
  • Proven leadership experience in mortgage and savings operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.

The successful candidate will be offered a competitive salary and benefits package, including a pension scheme, private medical insurance, professional study support, and a bonus scheme.