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Mortgage Operations Director

2 months ago


Epsom, Surrey, United Kingdom Ultimate Banking Ltd Full time
Head of Mortgage Operations at Ultimate Banking Ltd

We are seeking a highly experienced and skilled individual to lead our Central Mortgage Operations team as Head of Mortgage Operations.

About the Role

The successful candidate will be responsible for managing and developing our complex in-life mortgage operations, including all mortgage customer relationships, vulnerable customer and complaints teams. These teams cover all of our mortgage customers up to maturity, including arrears & forbearance, repossessions, lifetime mortgage book customer contact and run-off, deceased customers, statements, FSCS single customer view, vulnerable customers, complaints, and relevant regulatory reporting.

  • Develop and implement robust policies that meet business and regulatory requirements, ensuring effective deployment through processes and everyday operations with effective controls.
  • Ensure accurate, customer-friendly, and compliant customer communications sent by the team.
  • Liaise effectively with other teams in the mortgage process to deliver a smooth and consistent customer service experience.
  • Provide training and development opportunities for team members.
Key Skills and Qualifications

The ideal candidate will have strong leadership and team management skills gained within a mortgage operations environment, with a focus on arrears management.

About the Company

Ultimate Banking Ltd is a customer-focused financial services business expanding its operations team. This role offers an exciting opportunity to join a dynamic and growing organization.

Benefits

This role is based in South West London and requires travel to the office a minimum of 3 days a week. Salary is dependent on experience, with benefits including up to 16% pension contributions, medical cover, and performance-related bonus.

Estimated Salary: £dependent on experience