Quality Assurance Leadership Position
7 days ago
We are seeking a highly skilled Quality Assurance Manager to lead our team in delivering exceptional quality and customer experience.
About the RoleThis is a fantastic opportunity to join Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Manager, playing a key role in ensuring the delivery of high-quality services to our customers. As part of our team, you will be responsible for managing a team of Quality Assurance Specialists, driving continuous improvement, and reporting on assurance activities to senior management.
Key Responsibilities- Lead a team of Quality Assurance Specialists across operational areas, fostering a culture of excellence and continuous improvement.
- Develop and implement strategies to drive quality improvements, leveraging your knowledge of operational processes and industry best practices.
- Collaborate with cross-functional teams to ensure effective communication and seamless delivery of services.
- Analyse data and performance metrics to identify areas for improvement and develop targeted solutions.
- Develop and deliver training programs to enhance the skills and knowledge of the QA team, promoting a culture of learning and growth.
- Masters degree or equivalent experience in a relevant field (e.g., Quality Management, Business Administration).
- Minimum 5 years of experience in quality assurance, preferably in a financial services or consumer credit sector.
- Proven track record of leading teams and driving business results through process improvements and cost savings.
- Strong analytical and problem-solving skills, with excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
- A competitive salary range of £65,000 - £80,000 per annum, depending on experience.
- A comprehensive benefits package, including hybrid working, attractive car schemes, pension scheme, annual leave, and private medical healthcare.
- Opportunities for professional growth and development, with access to training programs and mentoring support.
- A collaborative and inclusive work environment, with a focus on diversity, equity, and inclusion.
If you are a motivated and experienced professional looking to make a meaningful impact in quality assurance, please submit your application, including your CV and a cover letter outlining your qualifications and interest in the role.
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