Quality Assurance Specialist

3 weeks ago


Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

We are seeking a Quality Assurance Specialist to join our client, a leading organisation in the Financial Services sector. The successful candidate will work as part of the existing Quality Assurance team, supporting specific business areas and monitoring day-to-day operations to ensure company protocols are being followed.

The ideal candidate will have previous Quality Assurance experience or experience working in Risk & Controls, with a desire to move into a QA role. They will be responsible for assessing the performance of a team of agents, conducting monitoring activities, gathering and analysing data, and providing feedback to agents and management as needed.

The successful candidate will be a confident, approachable, and friendly individual, keen to use their initiative while continuing to learn. This is a great opportunity to join an organisation that is going through a lot of change and could offer future career opportunities.

Key Responsibilities:
  • Assessing the performance of a team of agents
  • Conducting monitoring activities
  • Gathering and analysing data
  • Providing feedback to agents and management
Requirements:
  • Previous Quality Assurance experience
  • Knowledge in the Financial Services sector
  • Good communication skills
  • Data analysis and MI production skills
  • Management skills


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