Customer Service Representative

2 months ago


Silverburn Centre, Glasgow City, United Kingdom Optical Express Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support to our customers.

Key Responsibilities:

  • Engage with existing or potential customers/patients to provide information and support
  • Act as the first point of contact for internal and external customers
  • Handle customer enquiries quickly and efficiently
  • Book consultations, sight tests and post-operative appointments
  • Maintain and develop product knowledge and customer service skills
  • Accurately maintain patient records

Requirements:

  • Excellent verbal and written communication skills
  • Ability to deal with customers over the telephone in a confident and professional manner
  • Willingness to learn and develop skills
  • Excellent rapport building and communication skills with the ability to overcome objections

What We Offer:

  • Excellent bonus potential
  • State of the art, modern working environments
  • 29 days annual leave (pro rata)
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

About Us:

Optical Express is a leading provider of eye care services, with a commitment to delivering exceptional patient care and outstanding clinical outcomes. We are a dynamic and supportive team, dedicated to making a positive impact on the lives of our patients.



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