Customer Service Representative

3 weeks ago


Silverburn Centre, Glasgow City, United Kingdom Optical Express Full time

Optical Express is a leading provider of eye care services, dedicated to delivering exceptional patient experiences and outstanding clinical outcomes. With a rich history spanning over 33 years, we are committed to investing in both our people and technology to ensure we remain at the forefront of the industry.

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for interacting with existing and prospective customers, addressing their inquiries, and scheduling appointments.

What You'll Do:
  • Provide exceptional customer service by responding promptly and efficiently to inquiries via phone and email.
  • Schedule appointments and manage patient records with accuracy and attention to detail.
  • Build rapport with customers, understand their needs, and provide personalized solutions.
  • Contribute to a positive and collaborative work environment.
What We Offer:

We offer a competitive salary and benefits package, including:

  • Excellent bonus potential based on performance.
  • Modern and comfortable working environments.
  • Generous annual leave entitlement.
  • Opportunities for free eye surgery and comprehensive eye tests.
  • Discounted eyewear products.
  • Comprehensive training and development programs to support your growth.
  • Pension benefits to secure your future.

At Optical Express, we are committed to creating a culture of care, trust, and integrity. We value our employees and strive to provide a rewarding and fulfilling work experience.



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