Customer Service Representative
1 month ago
Job Title: Customer Care Advisor
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support to our customers.
Key Responsibilities:
- Engage with existing and potential customers to provide information and support
- Act as the first point of contact for internal and external customers
- Handle customer enquiries in a timely and efficient manner
- Book consultations, sight tests, and post-operative appointments
- Maintain and develop product knowledge and customer service skills
- Accurately maintain patient records
Requirements:
- Excellent verbal and written communication skills
- Ability to deal with customers over the telephone in a confident and professional manner
- Willingness to learn and develop skills
- Excellent rapport building and communication skills
What We Offer:
- Excellent bonus potential
- State-of-the-art working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
About Us:
Optical Express is a leading provider of eye care services, with a commitment to delivering exceptional patient care and outstanding clinical outcomes. We are a dynamic and supportive team, dedicated to making a positive impact on the lives of our patients and colleagues.
Why Join Us:
As a Customer Care Advisor at Optical Express, you will have the opportunity to work in a fast-paced and rewarding environment, where you will be supported to grow and develop your skills and career. We offer a competitive salary and benefits package, as well as the chance to make a real difference in the lives of our patients.
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