Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional patient care and support to our customers.
Key Responsibilities:
- Engage with existing and potential customers to provide a high level of customer service and support.
- Act as the first point of contact for internal and external customers, handling enquiries and resolving issues in a timely and efficient manner.
- Book consultations, sight tests, and post-operative appointments, ensuring accurate maintenance of patient records.
- Maintain and develop product knowledge and customer service skills to provide expert advice and support to customers.
What We Offer:
- Excellent bonus potential
- State-of-the-art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
About Us:
Optical Express is a leading provider of laser eye, premium intraocular lens, and cataract surgery. We are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our values of care, trust, and integrity.
Why Join Us:
This is a fantastic opportunity to join a dynamic and supportive team where you will have the chance to grow and develop your skills and career. We are an equal opportunities employer and welcome applications from all qualified candidates.
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