Customer Service Representative
2 weeks ago
Job Title: Customer Care Advisor
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support to our customers.
Key Responsibilities:
- Engage with existing and potential customers to provide information and support
- Act as the first point of contact for internal and external customers
- Handle customer enquiries in a timely and efficient manner
- Book consultations, sight tests, and post-operative appointments
- Maintain and develop product knowledge and customer service skills
- Accurately maintain patient records
Requirements:
- Excellent verbal and written communication skills
- Ability to deal with customers over the telephone in a confident and professional manner
- Willingness to learn and develop skills
- Excellent rapport building and communication skills
What We Offer:
- Excellent bonus potential
- State-of-the-art working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
About Us:
Optical Express is a leading provider of laser eye, premium intraocular lens, and cataract surgery. We are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence and support each other in a culture of care, trust, and integrity.
Why Join Us:
This is a fantastic opportunity to join a dynamic and supportive team where you will have the chance to grow and develop your skills. We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence.
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