Hotel Guest Services Manager

5 days ago


North East, United Kingdom Accor Hotels Full time
About the Role:
We're seeking a highly organized and detail-oriented Hotel Guest Services Manager to join our team at 21c Museum Hotels. As a key member of our front office staff, you will be responsible for ensuring that all guest interactions are positive and memorable.

Key Responsibilities:
  • Manage front office and valet staff during appropriate shifts
  • Oversee all day-to-day operations of Front Desk and Valet staffs, ensuring that all established front office and hotel policies are followed
  • Greet and complete established check-in procedures for arriving guests on a daily basis

Requirements:
  • Past experience in dealing directly with the public
  • General knowledge of basic customer service skills
  • Fluency in English
  • Ability to use tact and understanding when dealing with customer service problems

Estimated Salary:$48,000 - $58,000 per year, based on location and experience.

  • East Molesey, United Kingdom The Kings Arms Hotel Full time

    **Hotel Guest Service Agent** **General Description** The Guest Service Agent is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel Guest Service Agents are to respond courteously to guests’ requests, play a part...


  • North East, United Kingdom Accor Hotels Full time

    We are seeking an Accommodation Operations Manager to join our team at Accor Hotels. As a key member of our front desk and valet operations, you will be responsible for managing staff, handling guest issues, and maintaining accurate records.Key ResponsibilitiesLead and manage front desk and valet staff, ensuring that all tasks are completed efficiently and...


  • City of London, South East, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...


  • East London, United Kingdom Canary Riverside Plaza Hotel Full time

    About Us: Located in the heart of Canary Wharf, Canary Riverside Plaza Hotel is a luxurious 5-star hotel offering stunning views of the River Thames and the city beyond. Our hotel features 142 spacious rooms and suites, each equipped with modern amenities and unparalleled comfort. We pride ourselves on providing exceptional service and creating unforgettable...


  • City of London, South East, EC3N 1AH, Central London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...


  • North London, London, London, United Kingdom Maldron Hotel Finsbury Park Full time

    Guest Experience Manager - Maldron Hotel Finsbury ParkWe have an exciting opportunity in our amazing hotel for a Guest Experience Manager. If you are looking to further your career in the hospitality industry, we would love to hear from you as this position could propel you to the next levels of management. So, whether your ambition is to become an...

  • Duty Manager Hotel

    4 weeks ago


    West London, South East, United Kingdom Royal Garden Hotel Full time

    The Royal Garden Hotel is looking for a Duty Manager to join our team.The Duty Manager is ensure our guests have an incredible experience during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel, the Duty Manager is responsible for working with colleagues, planning and...


  • East Kilbride, United Kingdom Welcome Break Full time

    **Guest Service Manager - Welcome Break** **Ramada By Wyndham East Kilbride G74 1LW** **Up to £ 27695.00+ Bonus** **Fantastic benefits and discounts, subsidised meals, free parking & great career opportunities** Are you a friendly, welcoming person? Ready to join a hard-working hotel team and build a career? If this sounds like you, you could make a...


  • Manchester, North West, United Kingdom Clayton Hotel Manchester Airport Full time

    Guest Relations Manager - Clayton Hotel Manchester AirportFind out if this opportunity is a good fit by reading all of the information that follows below.We have an exciting opportunity for an experienced Guest Relations Manager in the Clayton Hotel Manchester Airport.With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill...

  • Guest Service Agent

    3 weeks ago


    East London, United Kingdom Shangri-La Hotel at The Shard Full time

    Guest Service AgentDo you find joy in making guests happy, turning their expectations into unforgettable moments?Can you envision yourself as the voice behind the scenes, the one who provides seamless service to guests who call or email for dining reservations, and beyond?As a Service Centre Agent, you'll be the backbone of our operation, ensuring every...


  • North West London, United Kingdom Melia White House Hotel Full time

    About Melia White House HotelWe are a luxury hotel located in the heart of London, offering our guests an unforgettable experience. We are seeking a dedicated and passionate Customer Service Supervisor - Luxury Hotel to join our team and support us in delivering exceptional service to our guests.The RoleThis is an exciting opportunity for a highly motivated...


  • Manchester, North West, M90 4HL, Manchester, United Kingdom Clayton Hotel Manchester Airport Full time

    Guest Relations Manager - Clayton Hotel Manchester AirportWe have an exciting opportunity for an experienced Guest Relations Manager in the Clayton Hotel Manchester Airport.With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored! This is a great chance for you to join...


  • Manchester, North West, United Kingdom Treehouse Manchester Full time

    Grow with us...We love this role at SH Hotels & Resorts because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department. Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description...


  • North West London, United Kingdom Melia White House Hotel Full time

    About Melia White House HotelWe are a luxury hotel located in the heart of London, offering our guests an unforgettable experience. We are seeking a dedicated and passionate Guest Experience Team Lead to join our team and support us in delivering exceptional service to our guests.The RoleThis is an exciting opportunity for a highly motivated and organized...


  • East London, United Kingdom The Gate Full time

    As a Guest Services associateyou will contribute the first impressions of our Guests and play a key part in delivering prompt exceptional customer service to our guests in order that the most professional and caring image is always portrayed. To successfully fill this role, you should maintain positive attitude and have a can-do attitude. Making people happy...

  • Guest Service Agent

    7 months ago


    East London, United Kingdom The Gate Full time

    As a Guest Services associateyou will contribute the first impressions of our Guests and play a key part in delivering prompt exceptional customer service to our guests in order that the most professional and caring image is always portrayed. To successfully fill this role, you should maintain positive attitude and have a can-do attitude. Making people happy...


  • North West London, London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global familySalary up to £28,780+ Service Charge and Additional benefits belowGuest Experience Supervisor/Guest Service...


  • Manchester, North West, M3 2EQ, Manchester, United Kingdom Treehouse Manchester Full time

    Grow with us...We love this role at SH Hotels & Resorts because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department. The Treehouse Manchesterhas an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service...


  • Ascot, South East, United Kingdom Ginger Recruitment Services Limited Full time

    Guest Service ManagerTo be considered for an interview, please make sure your application is full in line with the job specs as found below.Ascot £34,000 + BenefitsBenefits: Competitive salary packageOpportunities for professional growth and tailored development programsAccess to a supportive and collaborative work environmentDiscounts on luxury hotel stays...

  • Guest Services Manager

    3 months ago


    South East, United Kingdom Holiday Inn London-Camden Lock Full time

    Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us. Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the...