Guest Service Agent

4 months ago

East London, United Kingdom The Gate Full time

As a Guest Services associateyou will contribute the first impressions of our Guests and play a key part in delivering prompt exceptional customer service to our guests in order that the most professional and caring image is always portrayed. To successfully fill this role, you should maintain positive attitude and have a can-do attitude. Making people happy and being helpful should be second nature to you.

**Some key duties for this great role**:

- Achieve positive outcomes from Guest queries in a timely and efficient manner;
- Support and liaison with our F&B provider is critical;
- Ensure an efficient reception /F&B and hotel services experience for Guests, including check in/out, and complete audit procedures, as required;
- Ensure that the Guest Services Manager and Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments;
- Attend appropriate training courses, when required;
- Demonstrate a knowledge of hotel /apartment room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties;
- Maximize units/room occupancy and use up-selling techniques to promote hotel services and facilities;
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy;
- Comply with hotel security, fire regulations and all health and safety legislation;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
**About you**:

- You are an enthusiastic, upbeat, energetic and engaging individual.
- background in Apart Hotels, Front Office, and experience with MEWS PMS preferable but not a necessity;
- You should be a self-starter with attention to detail and a passion for customer service

**What will it be like to work for this Exciting New Brand?**
- The Gate is an Iconic 4-star bespoke designed aparthotel in Aldgate - City of London.
- It’s 22 storey tower in the City, Zone 1, with excellent accessibility to the London underground (Aldgate and Aldgate East) and Cross Rail (Liverpool Street and Whitechapel opening 2020) for the West End, Mid Town, Heathrow and Canary Wharf.
- It will offer a 4-star customer experience and service
- Private Restaurant, Bar and Co-workspace

**Salary**: £24,500.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 12 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

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