Guest Service Agent

2 weeks ago

East London, United Kingdom Shangri-La Hotel at The Shard Full time

Guest Service Agent

Do you find joy in making guests happy, turning their expectations into unforgettable moments?

Can you envision yourself as the voice behind the scenes, the one who provides seamless service to guests who call or email for dining reservations, and beyond?

As a Service Centre Agent, you'll be the backbone of our operation, ensuring every guest interaction is smooth and professional.

We're searching for someone with experience in a top-tier hotel environment, someone who's well-versed in Forbes standards, and someone who embodies our core values: humility, courtesy, respect, helpfulness, and sincerity. Are you up for the challenge of playing a crucial role in the Shangri-La family?

In this dynamic position, you'll be the bridge between our guests' desires and their delightful experiences. You'll curate their journey by handling inquiries, reservations, and requests with grace, all while ensuring the impeccable service standards that define Shangri-La. Join us in this pivotal role, where your dedication to making guests happy will shape the unforgettable experiences we create.

This position would be an ideal move for someone with experience working front of office who now wants to make that switch into a back office role working in a small office environment. The department handles hundreds of calls a day so you will need to answer these and also deal with incoming emails. Although experience on the phones would be beneficial it's more important that you are extremely organised and used to working at a fast pace. The rota will change weekly so you will need to be flexible, andcomfortable working various shifts and patterns

What were looking for:

  • Someone with a professional, pleasant, and welcoming tone
  • A solid decision maker
  • Flexibility, reliability, and adaptability
  • An impeccable telephone and email manner
  • Oral and written fluency in English; Additional languages preferred
  • Confidence in a fast-paced, high-expectations environment
  • A positive attitude and interest in developing within the company

About us:

Shangri-La The Shard, London is located in the Shard, Western Europes tallest building.We are the first elevated luxury hotel in the city, bringing our roots in Asian hospitality to the West. Our hotel offers 202 guestrooms and suites located throughout levels 34 & 52 of The Shard; with unparalleled views across London, the hotel features several signature dining venues & three river-facing event spaces. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare's Globe and Borough Market.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

  • Competitive and generous pension contribution scheme
  • 50% discounts in our exclusive award-winning luxury Restaurants and Bars
  • CODE Hospitality membership
  • Complimentary dining whilst at work
  • Complimentary dry-cleaning service for your work attire
  • Annual season travel ticket loan to support you in your journey to work
  • Staff rates at properties worldwide
  • Exclusive discounts across London Bridge area via the Shard Card membership scheme
  • Loyalty benefits- such as complimentary stays, monetary recognition for long service
  • Investment in your personal development via our vast online Shangri-la academy courses
  • Internal promotions and endless opportunities
  • Unique cultural and engagement events across all teams
  • Immediate enrolment onto our employee recognition platform moments of joy
  • Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.


AMRT1_UKCT

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