Hospitality Services Representative

2 days ago


Portsmouth, Portsmouth, United Kingdom Bighornlaw Full time
Join Our Team

We are looking for a skilled Hospitality Services Representative to join our team.

About the Role

You will be responsible for delivering exceptional customer experiences at our hotel. This includes fielding customer complaints, answering incoming calls, and responding to guest inquiries.

Key Responsibilities and Qualifications
  • Field customer complaints in a timely and effective manner
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
  • Welcome, register, check-in, and check out guests, providing keys and room numbers as needed
  • Work closely with the housekeeping team to ensure rooms are ready for new guests
  • Possesses strong knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and resolving stressful situations
Compensation and Benefits

$16 - $18 hourly wage

We offer a competitive salary and benefits package to our employees



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