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Duty Manager

1 month ago

Crewe, Cheshire East, United Kingdom whitbread Full time
Job Title: Duty Manager

We are seeking a highly organized and people-focused Duty Manager to join our team at the Crewe Central Premier Inn. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and leading a winning partnership between our leadership and housekeeping teams.

About the Role:
  • Manage the day-to-day operations of the hotel, ensuring a welcoming and safe environment for guests.
  • Lead a team of staff to deliver exceptional customer service and achieve high standards of quality and cleanliness.
  • Develop and implement strategies to improve hotel performance, guest satisfaction, and employee engagement.
  • Collaborate with the leadership team to achieve business objectives and drive growth.
What We Offer:
  • A competitive salary and benefits package, including a Whitbread Benefits card offering up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
  • A comprehensive training and development program to support your career growth and success.
  • A dynamic and supportive work environment with opportunities for advancement and professional development.
  • A pension and saving schemes, including a company pension and save as you earn scheme.
  • Discounts on shopping, utility bills, travel, cinema trips, supermarkets, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.
Requirements:
  • Previous experience in a hospitality or management role, with a proven track record of delivering exceptional customer service and leading a team to achieve high standards.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • A passion for delivering exceptional customer service and a commitment to providing a warm and welcoming environment for guests.

We are an inclusive organization that values diversity and welcomes applications from under-represented groups, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community. We are committed to providing a supportive and inclusive work environment and offer flexible working arrangements to support work-life balance.