Duty Manager Lead
4 weeks ago
As a Duty Manager at SSP, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment, and be the go-to person for day-to-day queries.
Key Responsibilities:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations.
- Guide and support your colleagues, maintaining a safe working and dining environment.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
What You'll Get:
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you.
About SSP:
At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits. We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
What We're Looking For:
- At least 1 year experience working as a supervisor in hospitality or retail role.
- Strong leadership skills, with the ability to motivate and guide a team.
- Excellent communication and problem-solving skills.
- A passion for delivering exceptional customer service.
Why Join SSP?
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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