Duty Manager

4 weeks ago


Crewe, Cheshire East, United Kingdom whitbread Full time

Hotel Operations Manager

We are seeking a skilled Hotel Operations Manager to join our team at Crewe Central Premier Inn. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of the hotel, managing a winning partnership between our leadership and housekeeping teams, and providing a welcoming, safe, and brilliant experience for our guests.

Key Responsibilities:

  • Manage the day-to-day operations of the hotel, ensuring that all aspects of the hotel experience are of the highest standard.
  • Develop and implement strategies to improve hotel performance, guest satisfaction, and employee engagement.
  • Lead and motivate a team of hotel staff, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Collaborate with other departments, such as sales and marketing, to drive business growth and revenue.
  • Monitor and control hotel expenses, ensuring that they are within budget and that the hotel is operating efficiently.

What We Offer:

  • A competitive salary and benefits package, including a Whitbread Benefits card, which offers up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
  • A clear career path within our business, with opportunities for professional development and growth.
  • A supportive and inclusive work environment, where everyone is valued and respected.
  • A comprehensive training program, which includes on-the-job training, coaching, and mentoring.

Requirements:

  • Previous experience in a hotel management role, preferably in a similar size and type of hotel.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests, colleagues, and external partners.
  • Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
  • Knowledge of hotel operations, including front office, housekeeping, food and beverage, and sales and marketing.

Why Choose Us:

  • We are a leading hospitality business, with a reputation for excellence and a commitment to delivering exceptional guest experiences.
  • We offer a supportive and inclusive work environment, where everyone is valued and respected.
  • We provide comprehensive training and development opportunities, to help you achieve your career goals.
  • We offer a competitive salary and benefits package, including a Whitbread Benefits card.


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