Customer Service Ambassador
3 days ago
In this pivotal role at Diligenta, you will embark on a journey of delivering exceptional customer experiences. As a Customer Service Representative, you will join a dynamic team dedicated to providing seamless support to customers during critical moments in their lives. Your mission will be to ensure that every interaction leaves a lasting positive impression.
About the Role
This position entails taking inbound calls from customers regarding various life assurance, savings, investments, or pension plans. You will assist them in planning for retirement, accessing investments, updating personal information, and supporting families during bereavements. Comprehensive training will be provided, making financial services experience unnecessary.
What We Offer
Diligenta supports its colleagues with competitive benefits, including
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
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