Customer Service Expert

4 days ago


Stirling, Stirling, United Kingdom DILIGENTA Full time

**About the Role**

We are seeking a highly skilled Customer Service Representative to join our team at Diligenta, where you will play a critical role in delivering exceptional customer service and support.

The successful candidate will be responsible for handling inbound calls from customers regarding their life assurance, savings, investments, or pension plans. You will ensure that customers receive a seamless experience during moments that matter, providing empathetic and respectful service while maintaining a calm demeanor under pressure.

To excel in this role, you will possess excellent listening, verbal, and written communication skills, with the ability to simplify complex matters and provide outstanding service. A problem solver, flexible, and adaptable individual who can switch between multiple IT applications with attention to detail will thrive in this environment.

Our ideal candidate is passionate about delivering world-class customer experiences, has a strong work ethic, and is committed to ongoing learning and professional development.

Key Responsibilities:

  • Handle inbound calls from customers regarding their insurance products
  • Provide accurate and timely information to resolve customer inquiries
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Continuously develop knowledge of insurance products and services to deliver expert advice

What We Offer:

  • A competitive salary of £23,400 per year
  • 31 days annual leave, including UK Bank Holidays
  • No weekend working
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment


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