Digital Service Delivery Expert

2 weeks ago


Stirling, Stirling, United Kingdom ENGINEERINGUK Full time
About The Role:
We are seeking a Digital Service Delivery Expert to join our team at ENGINEERINGUK. In this role, you will play a key part in delivering a great service experience to our customers and their advisers. Your primary responsibility will be to support our digitally led operation by providing high-quality services in relation to onboarding new customers and servicing their ongoing needs.

You will work closely with our customers and their advisers to understand their needs and preferences. You will also be responsible for identifying failure demand and offering digital education to enhance our customers' experience. We are looking for someone with strong communication skills and the ability to connect with customers, build rapport, and deliver a service that meets their expectations. This role includes supporting non-advised transactions and identifying and providing support for vulnerable customers. We estimate the salary for this position to be around £30,000 - £38,000 per annum, depending on experience.

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