Front of House Customer Service Representative

2 weeks ago


Stirling, Stirling, United Kingdom German Doner Kebab Full time
Unlock exciting career opportunities at German Doner Kebab

We are a pioneering Casual Dining brand with a presence in over 90 locations globally, celebrated for our mouth-watering kebabs, warm hospitality, and unparalleled customer service. As a member of our Bank Front of House team, you will be instrumental in crafting memorable dining experiences that leave a lasting impression on our guests.

Your primary responsibilities will include:
  1. Providing expert guidance to guests on menu options and dietary needs.
  2. Efficiently processing orders, preparing food, and packing items to exacting standards.
  3. Ensuring every dish presented meets our high culinary standards.
  4. Enhancing the guest experience by recommending additional menu items and drinks.
  5. Managing cash handling, issuing receipts, and maintaining accurate records.
  6. Addressing guest queries via phone, email, or in-person.
  7. Assembling and packaging orders according to our strict brand guidelines.
  8. Maintaining spotless and sanitary guest areas, adhering to health and safety regulations.
  9. Sustaining our impeccable brand standards through diligent training and dedication.

This role offers an estimated annual salary of £20,000 - £23,000, contingent upon location and prior experience. Our robust Career Pathway ensures you'll have ample opportunities for professional growth and development within our organisation.

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