Business Services Coordinator

4 weeks ago


Birmingham, Birmingham, United Kingdom National Highways Full time

Your New Role

We are seeking a skilled Business Services Coordinator to join our team at National Highways. This role will involve providing administrative support to our regional Operations directorate, including customer communication and correspondence, routine business as usual support, and ad hoc requests.

Key Responsibilities

  • Engage with customers, both verbally and in writing, in response to enquiries and complaints.
  • Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness.
  • Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
  • Provide effective administrative support to the business, including executive and project support, support to meetings and conferences, and management of supplies and consumables.
  • Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.

Requirements

  • Excellent written and oral communication skills.
  • Excellent time management and organisational skills.
  • Flexibility and adaptability to changing priorities, with the ability to work in a fast-moving environment to tight deadlines.
  • Experience in the use of business information and document management systems, including Microsoft Office packages and Oracle applications.
  • Previous experience within an administration environment.

About Us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage.



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