Customer Service Leadership Role

4 days ago


Newry, United Kingdom ERNEST JONES Full time
Role Overview
At Ernest Jones, we pride ourselves on providing exceptional customer service and creating a welcoming shopping experience for our customers. As a Customer Service Leadership Role holder, you will play a key part in driving this vision forward by developing and implementing strategies to improve customer satisfaction, increasing sales, and enhancing the overall shopping experience. You will be responsible for coaching and mentoring new team members, monitoring sales performance, and identifying opportunities for growth and improvement. To succeed in this role, you should have previous retail or customer service experience, preferably in a supervisory capacity, and excellent communication and interpersonal skills. A competitive salary and benefits package will be offered, including a base salary of £32,000 - £42,000 per annum, depending on your experience and qualifications.

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