Client Relationship Specialist

2 weeks ago

London, Greater London, United Kingdom Harper Evans Recruitment Full time
About the Role

In this newly created position, as Client Relationship Specialist, you will work closely with the Managing Director to support the end-to-end delivery of learning solutions and serve as a primary point of contact for client relationships. This opportunity is ideal for someone who values autonomy and collaboration within a dynamic team.

Key Responsibilities:

  • Client Liaison: Act as the key point of contact, overseeing smooth onboarding, ongoing relationship management, and end-to-end delivery of training and learning solutions with global clients.
  • Project Management: Manage client projects from planning through to follow-up.
  • Event Coordination: Organise virtual and in-person client meetings and events.
  • Briefing Support: Prepare facilitators and trainers to ensure an outstanding client experience.
  • Issue Resolution: Address client issues promptly, fostering trust and long-lasting relationships.
  • Proposal Creation: Develop proposals using templates and bespoke solutions.
  • Data Management: Maintain accurate client data, projects and track performance using Monday.com
What's On Offer
  • Salary: £38,500 per annum based on experience.
  • Hybrid Working: Minimum of 3 days in the office, with flexibility.
  • Annual Leave: 30 days, plus office closure over Christmas.
  • Pension Contribution: 7.5%.
  • Professional Development: Access to coaching and training.
  • Team Culture: Regular socials in an animal-friendly office.
  • Office Amenities: Modern offices with comfortable spaces, an in-house barista, bike lock-up, and a pool table.
Requirements
  • Experience in B2B client-facing roles, strong communication skills, and a knack for problem-solving on the fly.
  • Familiarity with Monday.com and ability to maintain accurate client data and project performance.

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