Part-time Patient Liaison Officer
6 days ago
About Highfield Surgery
Highfield Surgery is a small, family-run medical practice seeking a Part-time Patient Liaison Officer to join our team. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our practice.
Job Summary
We are looking for a highly organized and communicative individual to assist with patient inquiries, appointments, and administrative tasks. The successful candidate will have excellent interpersonal skills, be able to work effectively in a team environment, and possess a strong attention to detail.
Key Responsibilities
- Maintain and monitor the practice's appointment system, ensuring efficient scheduling and minimizing wait times.
- Process personal and telephone appointments, including internal and external requests.
- Answer incoming phone calls, transfer calls, or deal with caller requests appropriately.
- Signpost patients to the correct service or department.
- Initiate contact with and respond to requests from patients, team members, and external agencies.
- Read and update patient data on our electronic health record system.
- Photocopy documentation as required and maintain a clean and organized workspace.
- Enter new and temporary patient registrations and relevant information into our system.
- Input data into patient healthcare records as necessary.
- Direct requests for information, such as SARs, insurance letters, and DVLA forms, to the administrative team.
- Manage queries efficiently and effectively.
- Maintain a clean, tidy, and effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support clinical staff with general tasks as requested.
- Scan patient-related documentation and attach scanned documents to patient healthcare records.
- Deal with repeat prescriptions, ensuring accurate and efficient processing.
- Check fridge temperature, handle vaccinations according to our cold chain policy, and handle patient samples.
- Process referrals as required by doctors.
- Process all posts and recalls patients to support QOF performance.
- Register and deduct patients, pull out and file medical notes.
Secondary Responsibilities
- Complete opening and closing procedures in accordance with the duty rota.
- Inform staff who orders stationery supplies and monitor stock levels.
Person Specification
Qualifications
- GCSE level or equivalent.
- Experience working with the general public.
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organizing).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem-solving and analytical skills.
- Ability to follow policy and procedure.
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
Desirable
- GCSE Mathematics and English (C or above).
- AMSPAR Receptionists Qualification.
- NVQ Level 2 in Health and Social Care.
- Experience of administrative duties.
- Experience of working in a healthcare setting.
- SystmOne.
- Multilingual, speaking Hindi, Gujarati, Urdu, Punjabi, or Bengali.
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