Ticketing Operations Manager
2 weeks ago
City of Edinburgh Council is seeking a highly skilled and experienced Ticketing Operations Manager to lead our ticketing services at Usher Hall. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring operational effectiveness, and meeting business objectives.
The successful candidate will have a deep understanding of ticketing systems and processes, with experience in managing box office operations, staff, and rotas. You will work closely with our events teams to ensure seamless event delivery, while maintaining high standards of customer care and compliance.
We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience, plus a range of benefits including professional development opportunities, flexible working arrangements, and a supportive team environment.
Key Responsibilities:
- To lead the delivery of ticketing services across all venues, ensuring efficient and effective operations
- To manage staff, rotas, and training plans to maintain high standards of customer care and compliance
- To develop and implement customer care standards, ensuring excellent customer experiences
- To work closely with events teams to deliver high-quality events and meet business objectives
- To maintain accurate records and reports, ensuring compliance with regulatory requirements
Requirements:
- Proven experience in ticketing operations, preferably in a similar role
- Excellent communication and interpersonal skills, with ability to work effectively with stakeholders
- Strong problem-solving and analytical skills, with attention to detail and accuracy
- Ability to work under pressure, prioritizing tasks and managing multiple deadlines
- Commitment to delivering exceptional customer service and meeting business objectives
About Us:
Council has a strong commitment to creating a workplace culture that values diversity, inclusion, and respect. We recognize the benefits of a diverse workforce and strive to attract talented individuals who share our values.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.
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