Financial Services Ambassador

1 month ago


Castleford, Wakefield, United Kingdom Clydesdale Bank plc Full time
Job Summary

Clydesdale Bank is a full-service digital bank that's making great strides towards achieving its ambition of becoming the UK's best digital bank. We're a workforce to be reckoned with, putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. As a Customer Liaison Expert, you'll be at the forefront of delivering a heartfelt service to customers daily, working in our Castleford store as part of a dynamic team.

This role is ideal for someone who has a genuine passion for helping others both face-to-face and over the phone, and is looking for a challenge that requires strong communication skills, flexibility, and a positive working approach. You'll work closely with colleagues across Stores and Digital Experience Centre to ensure customers have the right person to speak to when they need expert advice. Additionally, you'll be an ambassador for Clydesdale Bank, showcasing the amazing work we do and spreading the word through events in-store and in the local community.

Responsibilities
  • Welcome customers to the Store
  • Help customers use digital services, educate them on the benefits of digital banking, guide them through the process
  • Resolve customer queries
  • Have great conversations with customers to understand their needs and desires, find solutions using your knowledge of our products and services
  • Work with colleagues across Stores and Digital Experience Centre to ensure customers have the right person to speak to when they need expert advice
  • Be an ambassador for Clydesdale Bank, showcasing the amazing work we do and spreading the word through events in-store and in the local community

Requirements
  • Some experience or a passion for wanting to work within a customer service environment
  • Insatiable curiosity
  • Great communication skills
  • Flexible and positive working approach

Benefits
  • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
  • Up to five extra paid well-being days per year
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market-leading pension
  • Free private medical cover, income protection and life assurance
  • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
  • Ability to work anywhere in the UK (where the role allows)

Salary Information

The salary for this role is £24,500 - £29,000 per annum, depending on experience.


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