Customer Experience Advocate

5 days ago


Ringwood, Hampshire, United Kingdom The Work Shop Resourcing Ltd Full time
Job Summary:

We are seeking a talented Customer Experience Advocate to join our team at The Work Shop Resourcing Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support possible.

Main Responsibilities:

  1. Respond to customer enquiries regarding presales, orders, deliveries, payments, and product information in a timely and effective manner.
  2. Liaise with product specialists to arrange callbacks or obtain further information for customers.
  3. Maintain accurate records and data, ensuring the highest standards of quality and productivity.
  4. Process payments and sales orders efficiently and accurately.
  5. Arrange product valuations and provide expert advice to customers.
  6. Handle customer complaints in a professional and courteous manner, ensuring that customers are satisfied and the cause of the complaint is addressed.
  7. Collaborate with team members and other departments to ensure a first-time resolution for customers.
  8. Communicate effectively with customers via digital channels, ensuring professionalism in tone, grammar, and manner.
  9. Assist the Auctions Operations Team with pre and post auction activities, including taking payments.
  10. Identify areas for process improvement and implement changes to enhance customer satisfaction.


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