Patient Experience Specialist

13 hours ago


Nottingham, Nottingham, United Kingdom TFP Fertility Full time

About the Role:

">We're looking for an experienced Patient Service Coordinator to join our team at TFP Fertility. As a key member of our customer service team, you'll provide exceptional support to patients throughout their fertility journey. This is a full-time role based in Nottingham, with a competitive salary and benefits package.

Your Key Responsibilities:

">">"> Provide outstanding customer service to patients, responding to phone, online chat, and email enquiriesGuide patients through the booking process and initial consultations, ensuring a seamless experienceSend patient information packs/welcome packs as requested and register patients on our internal Electronic Patient Management systemShare success rates and pricing for various treatment options with the patient and follow up with patients to ensure they're satisfiedManage authorisation of services for patients who have private healthcare insurance and raise invoices to insurance services for completed treatment packagesInvoice patients for initial appointment fees and collect payment, updating all records on the patient database as appropriateEnsure a personalised approach to patient communication, completing check-in calls with patients 24 hours after initial consultation appointments/patient information eventsHit monthly targets of booking and conversions of enquiries

Requirements:

">Sales experience in selling consumer services, minimum two years' experience working in a customer-facing role, proficient knowledge and experience of Microsoft Office Packages, excellent oral and written communication skills, ability to communicate effectively with patients over the telephone and via email

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