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Sales Coordinator

2 months ago

Westbury, United Kingdom Macfarlane Packaging Full time
About the Role

We are seeking a highly organized and customer-focused Sales Coordinator to join our team at Macfarlane Packaging. As a Sales Coordinator, you will play a crucial role in facilitating communication between our customers and internal departments, ensuring smooth order processing, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Efficiently process sales administration tasks and customer orders, ensuring accuracy and timeliness.
  • Maintain proactive communication and building relationships with customers, addressing enquiries promptly and professionally.
  • Utilise CRM systems to manage sales leads, enquiries, and quotations effectively.
  • Collaborate closely with internal departments, including planning, production, and logistics, to facilitate smooth order fulfilment.
  • Liaise with the purchasing team to ensure timely procurement of materials necessary for order processing.
  • Work collaboratively with the credit control department to resolve customer queries promptly.
  • Prioritisation of customer orders to ensure timely fulfilment.
  • Identification of opportunities for cross-selling and up-selling to maximise revenue.
  • Selection of appropriate communication channels to engage with customers effectively.
  • Management of administrative tasks to optimise sales processes.
  • Collaboration with internal teams to address customer needs and resolve issues proactively.
What You Will Bring

To succeed in this role, you will require:

  • Previous experience in a similarly fast-paced coordination role.
  • Strong customer service and communication skills.
  • Proficiency in office administration tasks and CRM systems.
  • Proactive nature with the ability to identify and pursue commercial opportunities.
  • Attention to detail and collaborative mindset for effective cross-functional teamwork.
What We Offer

We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits include:

  • 23 days annual leave (rising to 27 days with service) plus all public/bank holidays.
  • Contributory pension scheme.
  • Free parking at most of our sites.
  • Employee assistance program to support & advise with well-being & any issues.
  • Extensive range of training/development & potential progression opportunities.
  • Employee discount scheme (discounts on several major retail/leisure brands).
  • Annual paid Volunteering Day.
  • Simply Health/Dental Cover option or BUPA cover for qualifying roles.
  • Enhanced HR policies relating to various employee rights & entitlements.
  • Long service awards (5-40 years).
  • Charitable giving options.
  • Financial support with eye-tests/purchasing glasses (DSE users only).
  • O2 Mobile discount scheme (up to 25% off).
Your Future at Macfarlane Group

You can shape your career with tailored plans and structured training. We offer management and leadership development opportunities through partnerships with accredited bodies like ILM and ISP.