Senior Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom Lutron Electronics Co., Inc Full time
Key Responsibilities

As a Senior Applications Technical Specialist at Lutron Electronics Co., Inc, you will play a critical role in delivering exceptional customer support and driving business growth. Your primary focus will be on providing timely and professional assistance to customers via phone and email, ensuring they receive accurate information on our stand-alone and system-level products.

You will be responsible for troubleshooting and diagnosing user issues related to Lutron products and systems, documenting problems and solutions in a central database, and escalating them when necessary. Effective communication with other departments within the company will be essential to meet or exceed customer expectations.

To succeed in this role, you will need to develop technical expertise regarding Lutron products, systems, and services. This may involve undertaking special projects, traveling to job sites occasionally, and answering pre- and post-sales technical questions via email and telephone.

Requirements
  1. Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
  2. Bachelor's degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT), or similar would be advantageous.
  3. In addition to English, proficiency in Italian or French language required.


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Senior Technical Accounting SpecialistAt Hays Senior Finance, we are seeking a highly skilled Senior Technical Accounting Specialist to join our team. This role will involve reporting directly to the Senior Finance Manager and supporting the team in navigating technical accounting group essentials.Key ResponsibilitiesMonitor existing and new accounting...


  • London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Role: Senior Technical Support SpecialistLocation: Bracknell, SurreyOur client is a leading PaaS organisation operating globally, highly recognised in the Tech space.The Technical Support Specialist will be responsible for managing and resolving technically challenging incidents within the technical support team focusing on automation applications.This...


  • London, Greater London, United Kingdom Coder Full time

    Coder is seeking a highly motivated and experienced Senior Technical Support Specialist to join our team in London. As a Senior Technical Support Specialist, you will partner with our customer's technical contacts to ensure their success in using Coder and realizing its value.The ideal candidate will have at least 5+ years of experience as a Customer Support...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Your New Company is a leading global media business with headquarters in London, renowned for its exemplary content and market leadership. The role of Senior Technical Accounting Specialist is a key position within the company, reporting directly to the Senior Finance Manager.Key Responsibilities:Support the team in navigating technical accounting group...


  • London, Greater London, United Kingdom ION Group Full time

    Job Title: Senior Technical Support SpecialistION Group is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide...


  • London, Greater London, United Kingdom ION Group Full time

    Job Title: Senior Technical Support SpecialistION Group is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide...


  • London, Greater London, United Kingdom Entrust Resource Solutions Full time

    Job Title: Senior Technical Support SpecialistJob Summary: We are seeking an experienced software engineer to join our team as a Senior Technical Support Specialist. The ideal candidate will have a strong background in Python and AWS cloud services, with previous customer-facing experience.Key Responsibilities:* Address enterprise customer problems for a...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Broker Support Technician to join our team at Hays Specialist Recruitment Limited. As a Senior Broker Support Technician, you will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.Key ResponsibilitiesProduction of MRC slips and endorsementsAnalysis of...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Lead Technical Accounting SpecialistJoin Hays Specialist Recruitment Limited as a Lead Technical Accounting Specialist and take on a challenging role that requires expertise in technical accounting and financial reporting. As a key member of our team, you will provide guidance on complex financial transactions and ensure accurate and consistent accounting...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Lead Technical Accounting SpecialistJoin Hays Specialist Recruitment Limited as a Lead Technical Accounting Specialist and take on a challenging role that requires expertise in technical accounting and financial reporting. As a key member of our team, you will provide guidance on complex financial transactions and ensure accurate and consistent accounting...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Group Technical Accountant to join our team. As a key member of our finance department, you will play a crucial role in ensuring the accuracy and compliance of our financial reporting.Key ResponsibilitiesReporting directly to the Senior Finance Manager, you will be responsible for...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Group Technical Accountant to join our team. As a key member of our finance department, you will play a crucial role in ensuring the accuracy and compliance of our financial reporting.Key ResponsibilitiesReporting directly to the Senior Finance Manager, you will be responsible for...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Broker Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing technical support to brokers, including the production of MRC slips and endorsements.Key ResponsibilitiesProvide technical support to brokers, including the...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Technical Accounting SpecialistA forward-thinking Technical Accounting Specialist is required by a technology company focused on developing innovative solutions for the energy industry.As a key member of the finance team, you will be instrumental in driving the company's financial strategy. You will provide expert technical accounting guidance on complex...


  • London, Greater London, United Kingdom Focus Group Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Focus Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide 2nd and 3rd line technical support to clients via...


  • London, Greater London, United Kingdom Harrington Starr Full time

    Senior Technical Support SpecialistExpertise in C++ and RustContract (Inside IR35)This role requires a skilled professional to provide level 2 and 3 technical support, responding to issues in real-time and owning them through to a timely resolution.Key ResponsibilitiesProvide expert technical support to end users and internal teamsCollaborate with QA team to...


  • London, Greater London, United Kingdom Hunter Bond Full time £60,000 - £80,000

    Job SummaryAt Hunter Bond, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Middle Office Production Support team, you will be responsible for providing mission-critical support for our trading systems. Your expertise in Linux, Windows, SQL, and Python will be essential in troubleshooting and...


  • London, Greater London, United Kingdom Air IT Limited Full time

    At Air IT Limited, we're seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you'll be responsible for providing expert-level support to our clients, resolving complex technical issues, and collaborating with our engineers to deliver exceptional service.Key Responsibilities:Provide...


  • London, Greater London, United Kingdom emarsys Full time

    Emarsys, a leading omnichannel customer engagement platform, is seeking a skilled Senior Technical Support Specialist to join its service organization.This role involves acting as the operational point of contact for clients, troubleshooting advanced technical issues related to Emarsys' API and E-Commerce Plug-ins, and providing technical instructions to...


  • London, Greater London, United Kingdom CV-Library Full time

    Service Specialist OpportunityWe are seeking a skilled Service Specialist to provide technical leadership and direction in support of our IT systems. As a key member of our team, you will be responsible for planning, developing, and undertaking technical support for our platforms, activities, and processes.Key ResponsibilitiesProviding advanced technical...