Senior Technical Support Specialist
4 weeks ago
As a Senior Applications Technical Specialist at Lutron Electronics Co., Inc, you will play a critical role in delivering exceptional customer support and driving business growth. Your primary focus will be on providing timely and professional assistance to customers via phone and email, ensuring they receive accurate information on our stand-alone and system-level products.
You will be responsible for troubleshooting and diagnosing user issues related to Lutron products and systems, documenting problems and solutions in a central database, and escalating them when necessary. Effective communication with other departments within the company will be essential to meet or exceed customer expectations.
To succeed in this role, you will need to develop technical expertise regarding Lutron products, systems, and services. This may involve undertaking special projects, traveling to job sites occasionally, and answering pre- and post-sales technical questions via email and telephone.
Requirements- Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
- Bachelor's degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT), or similar would be advantageous.
- In addition to English, proficiency in Italian or French language required.
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