IT Service Delivery Manager
1 month ago
Location: Lincoln
Hours: 39 hours per week - hybrid after probation
Grade and Pay: c. £75k per annum
Reports to: Head of Group Services
Purchasing Authority: Agreed and set annual revenue and capital budget responsibility.
Job SummaryWe are seeking an experienced IT Service Delivery Manager to oversee several key functions within the IT Team: Infrastructure, Cyber Security, Support, and Service Desk.
The successful candidate will enable the delivery of a high-quality service to colleagues across the business and ensure that service delivery processes are in place to meet the needs of the business.
Key Responsibilities- Maintain a high-performing service function across the IT disciplines.
- Take ownership of major incidents and ensure they are appropriately communicated, resolved, and reviewed.
- Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed.
- Be accountable for the quality of service and performance.
- Ensure future demand from growth and projects is understood and factored into capacity plans.
- Lead internal and third-party service review meetings covering performance, service improvement, quality, and processes.
- Lead the management of our technology environment and ensure all equipment is built and maintained to a high standard of performance and security.
- Oversee the development and implementation of an ISMS strategy and supporting policies, ensuring cyber security controls are in line with business risk.
- Ensure patching and antivirus updates are applied and managed by the team.
- Liaise with our Learning & Development team and help educate colleagues on the use of available technology.
- Be responsible for the life-cycle management of IT assets, including hardware, software, licenses, and warranties.
- Ensure the business has appropriate contracts in place with suitably qualified providers to deliver, support, and maintain our IT infrastructure.
- Negotiate/re-negotiate contracts to achieve best value and evidence.
- Recommend budgets and monitor spend, highlighting any expected significant deviation.
- Provide guidance, coaching, and mentoring to team members.
- Produce reports and updates for presentation to other senior leaders and society board on technical topics.
- Support the wider IT team on technical issues.
- Experience of managing IT Service Delivery across a multi-site business.
- Experience and confidence in a fluid working environment, with the ability to impose order and structure.
- Experience in managing external service providers.
- Experience setting and managing budgets.
- Awareness of ITIL / ITSM / SDI, with formal qualifications in any of these required.
- Service-focused, understanding the needs of the business and the customer.
- Systematic and methodical.
- Creative, innovative with a thirst for knowledge.
This is a fantastic opportunity to join our team and contribute to the success of our business.
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Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time{"Job Title": "Service Delivery Manager", "Job Summary": "We are seeking a highly skilled Service Delivery Manager to join our team at Lincolnshire Community Health Services NHS Trust. As a key member of our Operations team, you will be responsible for delivering high-quality patient services and ensuring the smooth operation of our services across...
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Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time{"Job Title": "Service Delivery Manager", "Job Summary": "We are seeking a highly skilled Service Delivery Manager to join our team at Lincolnshire Community Health Services NHS Trust. As a key member of our Operations team, you will be responsible for delivering high-quality patient services and ensuring the smooth operation of our services across...
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Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeJob SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...
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Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeJob SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...
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Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeJob SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...
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Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeJob SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...
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