IT Service Delivery Manager

2 weeks ago

Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time
Job Title: IT Service Delivery Manager

Location: Lincoln

Hours: 39 hours per week - hybrid after probation

Grade and Pay: c. £75k per annum

Reports to: Head of Group Services

Purchasing Authority: Agreed and set annual revenue and capital budget responsibility.

Job Summary:

You will oversee several key functions within the IT Team: Infrastructure, Cyber Security, Support, and Service Desk.

Key Responsibilities:

  • Maintaining a high performing service function across the IT disciplines noted above.
  • Take ownership of major incidents and ensure that they are appropriately communicated, resolved, and reviewed in terms of root cause.
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Be accountable for the quality of service and performance.
  • Ensure that future demand from growth and projects is understood and factored into capacity plans.
  • Lead internal and third-party service review meetings covering performance, service improvement, quality, and processes.
  • Lead the management of our technology environment and ensure that all equipment is built and maintained to a high standard of performance and security.
  • Oversee the development and implementation of an ISMS strategy and supporting policies and ensure cyber security controls are in line with business risk.
  • Ensure that patching and antivirus updates are applied and managed by the team.
  • Liaise with our Learning & Development team and help to educate colleagues on the use of available technology.
  • Be responsible for the life-cycle management of IT assets including hardware, software, licenses, and warranties. You will manage usage, disposal, license compliance, sustainability, and cost optimization of IT assets.
  • Ensure the business has appropriate contracts in place with suitably qualified providers to deliver, support, and maintain our IT infrastructure.
  • Negotiate/re-negotiate contracts ensuring best value is achieved and evidenced.
  • Recommend budgets and monitor spend, highlighting any expected significant deviation.
  • Provide guidance, coaching, and mentoring to team members.
  • Produce reports and updates for presentation to other senior leaders and society board on technical topics.
  • Support the wider IT team on technical issues.

Requirements:

  • Experience of managing IT Service Delivery across a multi-site business.
  • Experience and confidence in a fluid working environment, with the experience to impose order and structure.
  • Experience in managing external service providers.
  • Experience setting and managing budgets.
  • Awareness of ITIL / ITSM / SDI. (Formal qualifications in any of these is Required).
  • Service focused – understands the needs of the business and the customer.
  • Systematic and methodical.
  • Creative, innovative with a thirst for knowledge.

Benefits:

  • Discretionary colleague bonus twice yearly
  • Pension contribution of up to 12% of salary
  • Colleague discount across our family of businesses

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