IT Service Delivery Manager

2 weeks ago

Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time
Job Title: IT Service Delivery Manager

Location: Lincoln

Hours: 39 hours per week - hybrid after probation

Grade and Pay: c. £75k per annum

Reports to: Head of Group Services

Purchasing Authority: Agreed and set annual revenue and capital budget responsibility.

Scope and Purpose

This role will oversee several key functions within the IT Team:

  1. Infrastructure
  2. Cyber Security
  3. Support
  4. Service Desk

The successful candidate will manage expectations and drive the service delivery team to achieve those expectations to a high standard. This role will be recognised as deputy for the Head of Group Services in the event of critical incidents.

Key Responsibilities

The IT Service Delivery Manager will be responsible for:

  1. Maintaining a high performing service function across the IT disciplines.
  2. Leading internal and third-party service review meetings covering performance, service improvement, quality and processes.
  3. Overseeing the development and implementation of an ISMS strategy and supporting policies.
  4. Ensuring cyber security controls are in line with business risk.
  5. Liaising with the Learning & Development team to educate colleagues on the use of available technology.
  6. Managing the life-cycle of IT assets including hardware, software, licences and warranties.
  7. Negotiating / re-negotiating contracts to ensure best value is achieved.
  8. Providing guidance, coaching and mentoring to team members.
  9. Producing reports and updates for presentation to senior leaders and the society board on technical topics.
Requirements

The ideal candidate will have:

  1. Experience of managing IT Service Delivery across a multi-site business.
  2. Experience and confidence in a fluid working environment.
  3. Experience in managing external service providers.
  4. Experience setting and managing budgets.
  5. Awareness of ITIL / ITSM / SDI (Formal qualifications in any of these is Required).
  6. Service focused – understands the needs of the business and the customer.
  7. Systematic and methodical.
  8. Creative, innovative with a thirst for knowledge.
What We Offer

Discretionary colleague bonus twice yearly

Pension contribution of up to 12% of salary

Colleague discount across our family of businesses

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