Service Delivery Lead

5 days ago


Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

Job Summary

We are seeking an experienced Service Manager to support the line management of our Operations Service Centre and Patient Administration Services. This role will play a pivotal part in developing the Operations Centre into the Single Point of Access for all patient and stakeholder queries.

The ideal candidate will have strong leadership skills, be flexible, organised, and have a focus on continuous improvement. They will be responsible for the delivery of first-class patient services and organisational priorities, enabling clinicians to focus on providing great care, close to home.

The role involves ensuring the staff within the Ops Centre and Patient Admin Services deliver a proactive and outstanding customer service. The successful candidate will identify and set performance levels for the team, lead process review, and engage with key stakeholders across all levels and both internally and externally.

Main Responsibilities

  • Provide day-to-day effective and efficient leadership to the Operations Service Centre and Patient Administration Services.
  • Ensure the staff deliver a proactive and outstanding customer service.
  • Identify and set performance levels for the team.
  • Lead process review and engage with key stakeholders.

About Us

We are Lincolnshire Community Health Services NHS Trust, a leading provider of community healthcare in Lincolnshire. We deliver community-based services aimed at supporting people to manage their own health closer to home and reducing the need for people to go into acute hospitals. We are committed to supporting our staff by offering an extensive health and wellbeing package.



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