IT Service Delivery Manager

4 weeks ago

Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time
Job Title: IT Service Delivery Manager

Location: Lincoln

Hours: 39 hours per week - hybrid after probation

Grade and Pay: c. £75k per annum

Reports to: Head of Group Services

Purchasing Authority: Agreed and set annual revenue and capital budget responsibility.

Job Summary

This role will oversee several key functions within the IT Team: Infrastructure, Cyber Security, Support, and Service Desk.

The successful candidate will enable the delivery of a high-quality service to colleagues across the business and ensure that service delivery processes are in place to meet the needs of the business.

Key Responsibilities
  • Maintaining a high performing service function across the IT disciplines.
  • Take ownership of major incidents and ensure that they are appropriately communicated, resolved, and reviewed in terms of root cause.
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Be accountable for the quality of service and performance.
  • Ensure that future demand from growth and projects is understood and factored into capacity plans.
  • Lead internal and third-party service review meetings covering performance, service improvement, quality, and processes.
  • Lead the management of our technology environment and ensure that all equipment is built and maintained to a high standard of performance and security.
  • Oversee the development and implementation of an ISMS strategy and supporting policies and ensure cyber security controls are in line with business risk.
  • Ensure that patching and antivirus updates are applied and managed by the team.
  • Liaise with our Learning & Development team and help to educate colleagues on the use of available technology.
  • Be responsible for the life-cycle management of IT assets including hardware, software, licenses, and warranties.
  • Ensure the business has appropriate contracts in place with suitably qualified providers to deliver, support, and maintain our IT infrastructure.
  • Negotiate/re-negotiate contracts ensuring best value is achieved and evidenced.
  • Recommend budgets and monitor spend, highlighting any expected significant deviation.
  • Provide guidance, coaching, and mentoring to team members.
  • Produce reports and updates for presentation to other senior leaders and society board on technical topics.
  • Support the wider IT team on technical issues.
Requirements
  • Experience of managing IT Service Delivery across a multi-site business.
  • Experience and confidence in a fluid working environment, with the experience to impose order and structure.
  • Experience in managing external service providers.
  • Experience setting and managing budgets.
  • Awareness of ITIL / ITSM / SDI. (Formal qualifications in any of these is Required).
  • Service focused – understands the needs of the business and the customer.
  • Systematic and methodical.
  • Creative, innovative with a thirst for knowledge.

Package and Benefits:

  • Discretionary colleague bonus twice yearly
  • Pension contribution of up to 12% of salary
  • Colleague discount across our family of businesses

  • Service Delivery Manager

    2 months ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...

  • Service Delivery Manager

    2 months ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...

  • Service Delivery Manager

    3 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and the Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.This is a real...

  • Service Delivery Manager

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and the Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.This is a real...

  • Service Delivery Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.Main...

  • Service Delivery Lead

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryWe are seeking an experienced Service Manager to support the line management of our Operations Service Centre and Patient Administration Services. This role will play a pivotal part in developing the Operations Centre into the Single Point of Access for all patient and stakeholder queries.The ideal candidate will have strong leadership skills, be...

  • IT Service Delivery Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    Job Title: IT Service Delivery ManagerLocation: LincolnHours: 39 hours per week - hybrid after probationGrade and Pay: c. £75k per annumReports to: Head of Group ServicesPurchasing Authority: Agreed and set annual revenue and capital budget responsibility.Scope and PurposeThis role will oversee several key functions within the IT Team:InfrastructureCyber...

  • IT Service Delivery Manager

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    Job Title: IT Service Delivery ManagerOverview: We are seeking an experienced IT Service Delivery Manager to join our team in Lincoln. As a key member of our IT leadership team, you will be responsible for overseeing the delivery of high-quality IT services to our colleagues across the business.Key Responsibilities:Maintaining a high-performing service...

  • IT Service Delivery Manager

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    **Job Summary**Technical Service Operations LeadInterface Recruitment UK is seeking a Technical Service Operations Lead to oversee multiple key functions within the IT Team: Infrastructure, Cyber Security, Support, and Service Desk.This role will enable the delivery of a high-quality service to colleagues across the business and ensure that service delivery...

  • IT Service Delivery Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    Job Title: IT Service Delivery ManagerLocation: LincolnHours: 39 hours per week - hybrid after probationGrade and Pay: c. £75k per annumReports to: Head of Group ServicesPurchasing Authority: Agreed and set annual revenue and capital budget responsibility.Scope and PurposeYou will oversee several key functions within the IT Team:InfrastructureCyber...

  • IT Service Delivery Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    Job Title: IT Service Delivery ManagerLocation: LincolnHours: 39 hours per week - hybrid after probationGrade and Pay: c. £75k per annumReports to: Head of Group ServicesPurchasing Authority: Agreed and set annual revenue and capital budget responsibility.Scope and PurposeYou will oversee several key functions within the IT Team:InfrastructureCyber...

  • Service Delivery Manager

    3 weeks ago

    Lincoln, Lincolnshire, United Kingdom TRCGroup Full time

    We are seeking an experienced and organized individual to join our team as a Service Delivery Manager. This role will involve leading the continuous professional development of staff teams, undertaking regular quality supervisions, appraisals, debriefs, and team meetings. The successful candidate will be responsible for recruitment, retention, and engagement...

  • IT Service Delivery Manager

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    Job Title: IT Service Delivery ManagerLocation: LincolnHours: 39 hours per week - hybrid after probationGrade and Pay: c. £75k per annumReports to: Head of Group ServicesPurchasing Authority: Agreed and set annual revenue and capital budget responsibility.Job Summary:You will oversee several key functions within the IT Team: Infrastructure, Cyber Security,...

  • Senior IT Service Delivery Director

    2 days ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Lincolnshire County Council: Leading the Way in Public Sector ITEstimated Salary: £120,000 - £150,000 per annumAbout UsAs one of the largest counties in the UK, Lincolnshire County Council is a forward-thinking organization that prides itself on delivering exceptional services to its communities. With a strong focus on innovation and excellence, we are...

  • Service Delivery Expert

    3 weeks ago

    Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Service Delivery Expert to provide exceptional service to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Key Responsibilities:Provide accurate information regarding products and services.Resolve...

  • Senior Finance Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Service Care Legal Full time

    Senior Finance TechnicianService Care Solutions is recruiting on behalf of a local authority in Lincolnshire for a Senior Finance Technician to join their team. The successful candidate will play a pivotal role in ensuring effective strategic financial planning and management across revenue and capital budgets.Key Responsibilities:Strategic Financial...

  • Senior Finance Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Service Care Legal Full time

    Senior Finance TechnicianService Care Solutions is recruiting on behalf of a local authority in Lincolnshire for a Senior Finance Technician to join their team. The successful candidate will be responsible for ensuring effective strategic financial planning and management across revenue and capital budgets.Key Responsibilities:Strategic Financial Planning:...

  • Senior Finance Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Service Care Legal Full time

    Senior Finance TechnicianService Care Solutions is recruiting on behalf of a local authority in Lincolnshire for a Senior Finance Technician to join their team. The successful candidate will be responsible for ensuring effective strategic financial planning and management across revenue and capital budgets.Key Responsibilities:Strategic Financial Planning:...

  • Volunteering Services Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our Volunteering Services Programme. As a key member of our team, you will be responsible for promoting and supporting the effective use of volunteers to improve patient and public engagement, experience, and involvement in Lincolnshire Community Health Services NHS Trust...

  • Volunteering Services Manager

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our Volunteering Services Programme. As a key member of our team, you will be responsible for promoting and supporting the effective use of volunteers to improve patient and public engagement, experience, and involvement in Lincolnshire Community Health Services NHS Trust...