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Customer Service Representative
2 months ago
Job Title: Brand Advocate: Inbound
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Brand Advocate: Inbound. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive customer service and technical troubleshooting.
Key Responsibilities:- Handle inbound calls effectively and efficiently using proactive customer service and call control techniques.
- Create an exceptional experience for customers by using professional customer service techniques, personalizing, and focusing on adding value to the call.
- Retain existing customers and services through proactive customer service/consulting techniques and enabling customers to perceive value in the service.
- Resolve customer questions/concerns efficiently and effectively using active listening and personalizing techniques and focusing on adding value.
- Resolve problems on the first call and with a minimum of transfers by consistently improving personal technical knowledge and understanding.
- Manipulate systems and escalate issues to the appropriate personnel for final resolution.
- Participate in ongoing training in keeping with Client's requests and changing business strategies.
- Maintain call performance goals (AHT, quality, and schedule adherence).
- Adhere to HGS' policies and procedures.
- Maintain a positive attitude and support HGS' Commitment to Excellence.
- Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
- Investment in your development with paid training and ongoing education.
- Insurance - Medical, Dental, Vision, Disability, and Life Insurance plans.
- Time off - Paid vacation.
- Meals - We offer subsidized lunch and breakfast options.
- Performance-based incentives.
- CXC/CAPE. At least 5 subjects including English A and Mathematics.
- Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience.
- Coachable. Success starts with those who quickly learn, apply, and stick to our sales process.
Why Choose Us? We offer a work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team.
What We Are Looking For: We are looking for individuals with a sharp eye for detail and accuracy. We value a positive attitude and an innate desire to provide outstanding customer service. No specific physical or legal requirements are needed, and there are no travel or relocation expectations. Be part of our vibrant team, where your skills and dedication hold immense value in a nurturing and inclusive work environment.
